1. Privacy Policies
2. User Data Collection
3. User Data Usage
a. User Data Sharing
b. Third Party Disclosure
d. Newsletter & Opt-out (intercom)
e. Third Party Policies
4. User Data Security
5. User Rights
6. Contact Us
Your privacy is our concern, and we are serious about it.
2. User data collection
We, GraphyStories, may collect information about you in several different ways. Please take care when submitting information to us – the process of data collection may be automated and we may not recognize that you have provided us with incorrect, incomplete or sensitive data.
The personal data transfer is granted by the article 5 of the belgian law of the 8 december 1992 in relation of protection of personal information.
We collect your personal data when:
You register or use registration for our Services through Facebook Connect or Twitter Connect or by any other similar authentication means.
You otherwise interact with GraphyStories, in particular when you use the “connect with Facebook”, “connect with Twitter” or similar button on our website.
You otherwise voluntarily provide such data, e.g. by registering with your email address and password or by filling out and submitting a form made available to you through GraphyStories’ website or the Services.
We also may collect any personal data concerning you or any third party that you have chosen to make accessible to general public, e.g., through Facebook APIs, on various social networks or anywhere else on the internet.
For purposes of analysis and improvement of our services, our servers may automatically record information when you visit our website or use some of our Services, including :
– IP address
– Browser type and language; and Date and time of your request
If our Services are purchased by an entity, it is the individual users within such entity’s organization who sign for our Services and whose personal data are collected, as described above. Where such entity provides us directly with any personal data of its employees or other individual users that it authorized to access the Services, it must have all necessary consents, permissions or registrations to process and to provide to us its employees’ or users’ personal data.
3. User Data Usage
In conformity of the article 4,2 of law of december 8 1992.
We may use the personal data (even sensitive data) collected from you through your use of the Services. In addition, we may complement and combine your personal data that you provided to us with data collected from our other Services that you use and with data from publicly available sources.
Your personal data may be used for the following purposes:
To provide the Services to you; For verification purposes (such as determining free trial eligibility);
To provide a better user experience (including services that display customized content or advertising of our Services) and more seamless customer support;
To improve and enhance our existing Services and develop new offerings; To contact you in the future regarding our Services;
For marketing and sales purposes (see section Marketing communications, below); and for the purposes of product and market statistics, research and analytics, benchmarks and other analyses (see section Anonymous statistic, below).
A) User Data Sharing
We may use and/or disclose to third parties (including government bodies and law enforcement authorities, our affiliates, professional advisors, or a third party purchaser or seller) information about you when:
Complying with legal process; Enforcing or defending the legal rights of GraphyStories, and in connection with a corporate restructuring such as a merger, business acquisition or insolvency situations, Preventing fraud or imminent harm; and ensuring the security of our network and services. This information will be shared provided that, in all such circumstances, we will only share the limited personal information that is required to be shared in the unique situation.
We may share your personal data with our business partners and/or other third parties only if you have provided us with your consent to do so.
B) Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
D) Newsletters & Opt-out
We may send you various newsletters or communications which may include, for instance, details about the Services and their features, including newsletters containing special offers in which you may be interested.
Your marketing communication preferences may be changed at any time by following the instructions below:
If you would like to unsubscribe from an email sent to you, follow the ‘unsubscribe’ link and/or instructions placed at the bottom of the email. Alternatively, you can contact us using the details in the “Contact Us” section below to change your marketing communication preferences.
Please note that we may occasionally send you important information (including via email) about our Services that you are using or have used including changes to applicable terms and conditions and/or other communications or notifications as may be required to fulfil our legal and contractual obligations. These important Service communications are not affected by your marketing communication preferences.
E) Third parties policies
Intercom : https://docs.intercom.io/pricing-and-terms/privacy
Facebook : https://www.facebook.com/policy.php
Twitter : https://twitter.com/privacy
AWS : https://aws.amazon.com/fr/privacy/
Google Analytics : https://support.google.com/analytics/answer/6004245?hl=en
We may use aggregated anonymised data derived from the personal data provided by you or collected by the program analytics for a number of purposes as outlined above. We may use such data in particular for our own statistics, for auditing, for the purposes of product and market research, for analytics (which helps us to improve our products, the range of products and to develop new technologies, products, and services), and for benchmarks and other analyses.
Additionally, we may choose to publish such anonymised data and to share it with third parties outside of GraphyStories.
We will not directly or indirectly transfer any data received from you to (or use such data in connection with) any ad network, ad exchange, data broker, or other advertising or monetization related toolset.
4. User Data Security
We have implemented and will maintain appropriate technical and organizational measures, internal controls, and information security routines in accordance with good industry practice while keeping in mind the state of technological development in order to protect your data against accidental loss, destruction, alteration, unauthorized disclosure or access or unlawful destruction.
Such measures may include, without limitation, taking reasonable steps to ensure the reliability of employees having access to your data and providing for limited access rights and access controls; authentication; personnel training; regular backup; data recovery and incident management procedures; restrictions on storing, printing and disposal of personal data; software protection of devices on which personal data are stored; etc.
Upon request, we will provide further details about the measures implemented by us and our data service providers.
Please be advised that GraphyStories current third party data service (hosting) provider is Amazon.com, Inc., 410 Terry Avenue, Seattle, WA 98109, and its controlled U.S. subsidiary providing the Service, Amazon Web Services, Inc., has participated in the EU and Swiss Safe Harbor framework since 2003.
5. User Rights
If your data is incorrect or if you believe that our processing of your personal data is in contradiction with the protection of your private and personal life or in contradiction with the law, you have the right to access and correct your personal data, to request blocking, correction, supplementing, or liquidation of your personal data; further, you have the right to appeal directly to the relevant Data Protection Authority.
You can at any time request information about the processing of your personal data, and we will provide such information to you free of charge.
In addition, you may revoke your consent allowing GraphyStories to process your personal data at any time; however, in such case, we may no longer be able to offer you our Services.
6. Contact GraphyStories
Offices Address : Relike TV sprl – GraphyStories
Boulevard Auguste Reyers 70, 1030 Schaerbeek, Brussels.
CEO : Antoine GOUNEL – Avenue Hansen Soulie 70, 1040 Etterbeek, Brussels.
Tel: +32 (0) 483 58 19 46
CTO : Aureliano Tackoen – Rue Augustin Delporte 16, 1050 Ixelles, Brussels.
Tel: +32 (0) 474 93 51 00